B1
✍️ Writing
Shopping ≈ 15 min
Writing a formal complaint
Turn informal sentences into formal ones, learn the complaint formulas and write a complaint about a faulty order.
A complaint (una reclamación) must be polite but firm: explain what you bought, what went wrong, and what you want (a refund, a replacement). In Spanish that means usted, the conditional (podrían, quisiera) and fixed formulas.
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